Adobe Connect Advanced Help
Recently some people have been experiencing difficulties when trying to access Adobe Connect rooms for webinars or meetings. It would be a good idea to test your system as soon as possible. If you continue to have login issues, you can try adding ?launcher=false to the end of the room URL. In the past it has loaded the page while ignoring the Add-in.
- Test Your System Prior to the Webinar
- Update Flash Player
- Contact Robbin Bull or Mike Bicknell at NCDB for troubleshooting help
- Adobe Connect Support
Why is this happening?
Essentially - for security. Browsers are constantly working to keep ahead of malicious sites and browser add-ons. Programs and features that interact with the browsers must try to keep up and maintain compatibility with newly released requirements. Sometimes we have to go through a few steps to help everything "play right together" as these changes occur.
The Adobe Connect Add-in is a specialized version of Flash Player. Even if the Add-in is installed, Flash Player is still required to start or join a meeting. Adobe Flash Player recently released an update. This may be what is causing the recent trouble. Window users who have their settings so that Adobe automatically installs updates will have had the new release updated. For Window users who have their settings set to be "notified to install updates" will need to restart their system or log out and in to activate the update notification. If the Flash Player has not been updated when you try to access an Adobe Connect meeting you will be prompted to download the latest update. (There is no need to restart your computer if you use the "Update Flash Player" link above.)
If you are experiencing issues with a particular browser, we recommend trying the webinar/meeting link in another browser. Download links are provided below for popular browsers.
Browsers have recently disabled Flash by default. Previously it was enabled by default for most browsers. You may need to "Enable" your Flash Player.
- Enable Flash Player for Chrome
- Enable Flash Player for Firefox
- Enable Flash Player for Internet Explorer (May have to choose Show: All add-ons to see Shockwave ActiveX Controller)
- Enable Flash Player for Safari
Clearing your Cache
If you are still encountering problems you might try clearing your browser cache and trying again. How to clear your browser cache: